How is the programming handled?
After your purchase, we will send you an order confirmation email with instructions to email or fax us a copy of your latest hearing test (audiogram). Our trained and licensed professionals will use this to program your new hearing aids according to your audiogram.
Our email address for sending audiogram attachments: email@example.com
Our fax number for sending audiograms: 1-718-969-5174
How do I select my color choice?
The days of just Beige are over! Many of today’s high end, open fit hearing aids come in a variety of designer colors. If the model you are interested in comes in different colors, we will always ask you (in the order confirmation email) to make a color selection after you place your order.
What if I need additional adjustments?
The majority of our users (90%) do very well with the initial programming. If you should require additional adjustments, simply send the hearing aids back to us and we will perform them for free.
What are the advantages of buying from Express Hearing Aids?
You get BRAND NEW, top quality hearing aids at deeply discounted prices. Typically you will save about $1000.00 or more per pair compared to what you may have been quoted at your local doctor’s office. And remember – these are the EXACT same hearing aids – factory sealed and backed by the full manufacturer’s warranty.
Our service is second to none – you get fast, knowledgeable and courteous answers to all your questions.
Our programmers are licensed professionals that have been factory trained to program all the brands we carry.
All of our hearing aids have the full MANUFACTURER’S warranty.
Are these hearing aids new?
Absolutely! We ONLY sell top quality, brand new hearing aids – NEVER refurbished, seconds, or gray market goods. Our hearing aids come to you with a full Manufacturer's warranty, storage case, and owners manual.
How do I purchase hearing aids online?
Purchasing hearing aids online can often save you a great deal of money. Some of our customers have reported savings of over $1,000 on a pair of top quality aids, compared to their local hearing centers. However, purchasing online can also be a bit confusing, especially for those new to the world of hearing aids. Therefore, in order to help make your shopping experience as easy as possible, we want to give you some basic information on what you can expect when you place your hearing aid order with Express Hearing Aids.
First, before you place an order, it is important that you have a copy of your hearing test results (audiogram) available, as we will need this in order to program your aids properly. By the way, if it's been a couple of years since your last exam, it may be a good idea to get a new one done, simply because your hearing may have changed over time.
So, after you've decided which aids you want and placed your order though our online website, we will then contact you to get the additional information necessary to complete your order. We will ask you to fax or email us a copy of your audiogram so that we can professionally program your new aids to your precise loss. Depending on the aid, we may also ask you to choose available options such as color, power level, receiver type, etc. Once we have this information, we will process your order, which usually takes 3 – 4 business days. Once completed, your aids will be ready to ship. Sometimes, delays can occur – for example, if the color you select is not in stock, we will order it from the manufacturer, which can add a few days to the processing time. Of course, we will always notify you in case of such delays, and give you the option of cancelling without penalty if you choose.
Please also be aware that, because these aids require professional programming, we will not ship aids to you unprogrammed, unless you specifically request it, in writing. You can also help us to process your order quickly and efficiently by promptly sending us your audiogram and letting us know of your color choice. This way, we can get your order out to you as soon as possible, so you can start experiencing your new world of hearing enjoyment right away!
What is an audiogram and how do I get one?
An audiogram is simply a graph that represents your auditory sensitivity to sound, and is a standard way of representing a person’s hearing loss. You should always ask for a copy of your audiogram after your hearing test to keep for your records. However, you should also be aware that many hearing centers offer free hearing exams in the hopes of selling you a hearing aid, so if you don’t purchase from them, they probably won’t be so keen on giving you a copy of your audiogram. By the way, some patients have complained about the high pressure sales tactics employed by certain centers, so you should definitely be aware of this as well. Another important point to keep in mind – when you ask for a copy of your audiogram, just tell them it’s for your own records. No need to specifically mention that you plan on shopping around for hearing aids, as that really tends to “annoy” some practitioners!